hp diagnostic shows on battery and blast like sound

[steffenwolf]

Hi,

I've run into a peculiar problem with the battery on my pavilon 15-e009tu. The battery icon has an 'X' mark on it and when i place the cursor on it, it reads 'no battery is detected', but if i click on the battery icon a small window opens showing that the battery is 100% charged. The device manager says the battery is working properly but the system only boots and runs on the ac adapter and pulling the power cord shuts the system down instantly.

Now i've drained the capacitors for 30 seconds and uninstalled the drivers for the ACPI battery but that hasn't helped. Running the battery diagnostic test with hp support assistant and at startup doesn't detect any battery, in fact when i run the test on hp support assistant it shows an error and then the system reboots.

Also, i first encountered this problem when i was booting the machine and as i opened the lid i heard a very small blast like sound that i think came from the machine. When boot finished the 'X' mark appeared on the battery icon and i haven't found a solution to the problem since.

Could anybody help me with this, is this a wiring problem or could something be broken inside the machine?

I'd really appreciate any help i can get from this forum.

Thanks.

[GBL84]

Hello steffenwolf,

The best way to isolate is to try with another battery or this battery on an another laptop. If possible

Incase if your Lpatop is under warranty, Please contact HP and have it replaced .

You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge.

It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.

You might find the answer to your battery/power issue as you work through the steps in that HP support article.

 Contact HP

Verify the warranty status here:

 http://support.hp.com/us-en/checkwarranty

Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[steffenwolf]

Thanks GBL84.  

I took the laptop to a technician and he told me that the battery is dead and i need to replace it but even he could not place the noise (it sounds as if someone broke a thick sheet of plastic into two) that the laptop made, which incidently it has made twice more since the first time. Surprisingly the machine doesn't shut down or show an error message and there is nothing to indicate that there is some internal damage.  

The noise is the only thing that is troubling me now. I just don't know what happened or why?  

[GBL84]

Hello  steffenwolf,

Thank you for your reply !!

Without hearing the sound it is hard to judge .

Hard drive noise is usually a rhythmic "click" and a sustained "whirr" comes from a cooling fan

The only moving parts of your laptop that may be causing that sound, is the Hard Disk, Fan, and Heat Sink.  Removing the cover to replace a Hard Disk or Memory, with HP parts, should not void the warranty, as long as there is no seen damage to the hardware or cover.  You may also consider checking to make sure that there are no loose screws.  

If the noise is indeed abnormal, then the best solution may be to check with same techinician or Contact HP Technical Support over the Phone for further assistance without any delay to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer

Verify the warranty status here:

 http://support.hp.com/us-en/checkwarranty  

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[steffenwolf · Accepted solution]

Thanks GBL84. 

[GBL84]

You're very Welcome !!

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All the Best !!   Thanks for being a member!

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[GBL84]

Hello steffenwolf,

You are welcome

If you are happy with the help you received it is customary to mark the actual answer with information as the "Solution" rather than your thank your post and mark as solution ,

Good Luck !

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee