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‎05-07-2024 05:46 PM

HP Recommended
Operating System: Microsoft Windows 11

hp envy x360 battery not charging and white light on during turn on

Category:
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1 REPLY 1

‎05-10-2024 03:27 AM

HP Recommended

Hi @ranazainn,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with the battery not charging. 

 

Are you facing this issue after an update on the computer?

Can you please help me with the exact product detail.

 

Please follow the below troubleshooting steps :

 

1. Disconnect the AC power adapter cord, remove the battery, and hold the Power button for 30 seconds. This will discharge the notebook's system capacitors.

2. Connect the AC adapter to a working power outlet or surge protector and connect it to the notebook.

3. Press the Power button to turn on the notebook.

 

Check if the issue is resolved.

 

If the issue persists, click on the below link for further assistance.

Click here

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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