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- Notebooks
- Notebook Hardware and Upgrade Questions
- laptop touch pad is not working
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07-11-2016 12:27 AM - edited 07-11-2016 12:42 AM
Hello, I have the HP Pavilion 15-N010TX. I connect one usb headphone to laptop then onwards my touchpad stopped working. I tried to enable it by double tapping at the top left corner, its not worked. Next i went to change mouse setting, their i am not founding enable/disable option. Next i went to device manager their i not found mouse in the list. And next I tried the Synaptics download and followed the instructions but it didn't work. Even i tried to hard reset also, but result is same.
Please help me to get out of this problem.
Solved! Go to Solution.
Accepted Solutions
07-11-2016 02:34 AM
Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like you are facing difficulties to resolve Touchpad Issues with your Notebook
We will surely assist you with this
Steps to drain the Static charge and loading default BIOS settings to resolve the issue
Step 01. Turn OFF the Notebook
Step 02. Un-plug the Power/AC Adapter and also remove the Battery too
Step 03. Press and Hold the Power Button of the Notebook for a full minute
Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter
Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS
Step 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS
Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes
Step 08. Now please wait till the Unit loads the Windows Operating system
Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site
Please Click the below link to find more troubleshooting steps to resolve this issue
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
07-11-2016 02:34 AM
Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like you are facing difficulties to resolve Touchpad Issues with your Notebook
We will surely assist you with this
Steps to drain the Static charge and loading default BIOS settings to resolve the issue
Step 01. Turn OFF the Notebook
Step 02. Un-plug the Power/AC Adapter and also remove the Battery too
Step 03. Press and Hold the Power Button of the Notebook for a full minute
Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter
Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS
Step 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS
Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes
Step 08. Now please wait till the Unit loads the Windows Operating system
Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site
Please Click the below link to find more troubleshooting steps to resolve this issue
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
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