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‎07-10-2016 06:01 AM

HP Recommended
Product: HP 2760p
Operating System: Microsoft Windows 10 (64-bit)

my hp advanced system diagnostic battery test report this msg

FAILURE ID:0LPXKW-5QW860-QFPH5A-C0BW03

PRODUCT ID: XX049AV#ABD

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-10-2016 06:58 AM

HP Recommended

I think you can assume it was not sold with a new battery so needs one now. 

View solution in original post

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6 REPLIES 6

‎07-10-2016 06:09 AM - edited ‎07-10-2016 06:11 AM

HP Recommended

Has the battery been giving you trouble? Failure Code means the hardware needs replacement. 

 

Elitebook 2760p. If the battery is original you have gotten good use out if it. 

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‎07-10-2016 06:34 AM

HP Recommended

Thank you for your answer.

The windows 10 in battery utility shows "0% available(plugged in, not charging)".

In your answer you mean that I have to replace my battery?

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‎07-10-2016 06:48 AM

HP Recommended

Yes that is what I am saying. Is it the original battery?

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‎07-10-2016 06:57 AM

HP Recommended

I don't know it because I bought this computer from ebay as second-hand computer.

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‎07-10-2016 06:58 AM

HP Recommended

I think you can assume it was not sold with a new battery so needs one now. 

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‎07-10-2016 07:05 AM

HP Recommended

Thank you, I will buy a new battery.

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