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‎01-24-2017 04:07 PM

HP Recommended
Product: Envy
Operating System: Microsoft Windows 10 (32-bit)

When day when i went to lower the volume via the keyboard it did not work. So i then tried to lower the brightness and that also did not work. I have come to the conclusion that the top bar of my keyboard which has all the commands dor brightness,volume,etc.. is not working and I don't know why

4 people had the same question
1 REPLY 1

‎01-25-2017 10:13 AM

HP Recommended

Hi @kenny_hil

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and understand that the keyboard top row is not working.

 

I’d love to help!

 

You need to hold the FN key on the keyboard and then use the brightness and the volume keys on your keyboard.

 

If the issue persists, please follow the steps in the below document.

 

http://hp.care/2eAwv2U

 

Keep me posted and I hope you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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