volume decrease on its own !

[AHMEDYASSER1]

my laptop decrease on its own while i playback any video either its from the internet or from my files !!

[DavidPK]

Hi,

Try the following.

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75983.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, restart the notebook.

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

Regards,

DP-K

[DavidPK]

Hi,

Try the following.

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75983.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, restart the notebook.

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

Regards,

DP-K

[AHMEDYASSER1]

thanks !! i dont know what happened but it doesnt go down right now 😄 also i checked i have the realtek HD Audio, should i do it any way or what ?

[DavidPK · Accepted solution]

Hi,

If it's not causing a problem now, it may be best just to see if the issue re-occurs - if it does, then I would install the Realtek software linked to in my previous post as it is listed as correcting this particular problem - see the link below.

http://support.hp.com/us-en/product/HP-Pavilion-15-Notebook-PC-series/10862158/model/11991509/docume...

Regards,

DP-K

[AHMEDYASSER1]

thanks a lot !!!! 

[DavidPK]

You're more than welcome

All the best,

DP-K