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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-23-2014 04:30 AM

HP Recommended

My laptop has the sticker claiming it as the HP Pavilion DV6 1143TX but the drivers provided by HP are not the corrent drivers.

 

Not to mention that the image of the above mentioned laptop are nothing like what is in front of me.

 

I am using windows vista (64bit).

 

since doing a complete re-install i have been getting the issue under "device manager/other devices/multimedia controller"

 

I have tried everything to get the driver for this and so far have been unsuccesful. I was advised to use HP's auto detect to solve this issue and for 2 weeks now the auto detect feature on the website has been "temporarily unavailable"

 

need this issue sorted asap as the webcam is also effected by this controller somehow.

1 REPLY 1

‎09-24-2014 12:54 PM - last edited on ‎03-08-2017 02:33 PM by HP Administrator

HP Recommended

Hello @grym2010,

 

Welcome to the HP Forums, I hope you enjoy your experience! 

 

I understand that you are not able to update the drivers on your notebook computer, and I would be happy to help you in this matter!

 

For further assistance, I will need to know:

 

  1. If you can provide a screenshot of the multimedia controller.
  2. The Product and Model Number of your notebook computer.
  3. The version of Windows you have installed on your computer.
  4. If your computer has completed all of its important Windows Updates.
  5. If you have updated your HP drivers using the HP Support Assistant.
  6. If this is an on-going, or recent issue.

Please re-post with the necessary information, this way I will be able to research this further for you. I look forward to your reply!

Cheers!

MechPilot
I work on behalf of HP



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