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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-30-2015 09:06 AM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 8.1 (64-bit)
new Spectre X360, keyboard is off when the screen is open to laptop mode and the keyboard in on when the screen is folded back in tablet mode.

This happens even when in bios (f10) or in the diagnostics (f2).

Is there a way to reset the status of the keyboard depending of the angle of the screen or orientation of the computer?
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-01-2015 02:21 PM

HP Recommended

@FelixCity,

 

Hello and thank you for posting on the HP support forums.  If you are having connection issue with the keyboard with your Spectre this will be a hardware issue.  This is caused because the correcter is not making a good enough connection.

 

You will need to contact HP phone support for repair options.

 

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Please let me know how things go.

 

Thanks again for posting and have a great day.


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


D5GR
I work on behalf of HP

View solution in original post

1 REPLY 1

‎06-01-2015 02:21 PM

HP Recommended

@FelixCity,

 

Hello and thank you for posting on the HP support forums.  If you are having connection issue with the keyboard with your Spectre this will be a hardware issue.  This is caused because the correcter is not making a good enough connection.

 

You will need to contact HP phone support for repair options.

 

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Please let me know how things go.

 

Thanks again for posting and have a great day.


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


D5GR
I work on behalf of HP
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