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‎05-08-2024 01:00 AM - edited ‎05-14-2024 05:44 PM

HP Recommended
Product: hp spectre x360 convertible 15-df0xxx

 

update 15th May 2024 

see whole thread , but turning the connector around it worked 😁

 

 


hp spectre x360 convertible 15-df0xxx

 

Tried two compatible batteries but the laptop won’t recognise any of them unless I have to do something else with the new compatible.

 

Original Battery was swollen and not allowed onboard the aircraft and removed before travel

 

Thank you 🙏🏻

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14 REPLIES 14

‎05-08-2024 11:58 AM

HP Recommended

Do you mean that it won't charge?

 

If the compatible batteries have a pf flag set in the battery management board inside the battery they will not charge.

 

That is even if they were delivered fully charged.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎05-08-2024 06:00 PM

HP Recommended

The batteries are not even recognised by the BIOS or the HP program  😞

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‎05-09-2024 07:44 AM - edited ‎05-09-2024 07:47 AM

HP Recommended

It would seem that they are either not compatible or  not properly connected to the system board. 

 

 

The connector has to fit fully into the header on a laptop's system board.  

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎05-14-2024 08:32 AM

HP Recommended

I’m nowhere near the laptop anymore, but a serious question, can the connector on a original HP battery be plugged in upside down.

 

I read on another forum that a fake hp battery was plugged in upside down and therefore the battery was never found. They turned it around and all us good now. I’m assuming the connector was not high quality

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‎05-14-2024 09:50 AM

HP Recommended

It would take a determined person to plug the connector upside down.

 

I know that some people do not understand the concept of "if it does seem to fit, don't force it to fit."  They mistakenly think that brute force is the answer.

 

The connector is keyed to fit in one way, but can be forced.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎05-14-2024 05:37 PM

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Update … as suggested from somewhere else turning the connectors upside down has worked 

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‎05-14-2024 05:38 PM

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9B4F2524-4369-4F42-8E9C-00493BE99F8D.jpeg

 

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‎05-14-2024 05:39 PM

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5C84329C-E55C-4F5B-A6AC-A7BF9FE1EE7C.jpeg

 

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‎05-14-2024 05:41 PM

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51B39CE1-CC14-4011-9125-A12655EEB264.png

 

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