Solved: Battery works accurately but sometimes not. - HP Support Community

skimter · ‎12-09-2016

My hp envy x360 notebook is not responding accurate battery time i.e shows 10 or 20 mins remaining on 80% charged but after 10 mins it gives warning battery is too low and then trip the notebook. but amazingly sometimes it works perfectly and gives 3 hours battery backup time easily. Using this notebook about one year. can any one give me some clue.

faraz

Resolv_S · ‎12-10-2016

Hello@skimter,

Welcome to the HP Forums!

I have read your post and understand that you are having issues with the battery on your notebook. I will definitely help you.

I would like to share few steps which should ideally help us to either fix or to diagnose the hardware issue.

Firstly, try testing the battery and calibrating it.

http://support.hp.com/us-en/document/c03325217

Also, try reinstalling the Battery

Disconnect AC adapter
Shutdown Windows 8
Remove battery
Connect AC Adapter
Power on the laptop
Open the Control Panel and select Device Manager
Under the Batteries category, right-click all instances of Microsoft ACPI-Compliant Control Method Battery, and select Uninstall, even if you have only one.
Shutdown
Disconnect AC adapter
Insert battery
Connect AC adapter
Power on the laptop

Hope that answers your question. Let me know for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

Resolv_S · ‎12-10-2016

Hello@skimter,

Welcome to the HP Forums!

I have read your post and understand that you are having issues with the battery on your notebook. I will definitely help you.

I would like to share few steps which should ideally help us to either fix or to diagnose the hardware issue.

Firstly, try testing the battery and calibrating it.

http://support.hp.com/us-en/document/c03325217

Also, try reinstalling the Battery

Disconnect AC adapter
Shutdown Windows 8
Remove battery
Connect AC Adapter
Power on the laptop
Open the Control Panel and select Device Manager
Under the Batteries category, right-click all instances of Microsoft ACPI-Compliant Control Method Battery, and select Uninstall, even if you have only one.
Shutdown
Disconnect AC adapter
Insert battery
Connect AC adapter
Power on the laptop

Hope that answers your question. Let me know for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

skimter · ‎12-18-2016

hi Resolv_S

thanks for the reply i just did that and it works as it should be.

thanks again..

skimter · ‎12-21-2016

Its again envountring same probblem after 3-4 shutdowns, but thats sure the problem is not with the battery.. now what should i do?

skimter · ‎12-21-2016

Its again encountring same probblem after 3-4 shutdowns, but thats sure the problem is not with the battery.. now what should i do?

Battery works accurately but sometimes not.

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