Biom image will not open

[Glennmc7]

How to i fix this error, when I try to do a bios update it downloads the bios and installs the download and it says to reboot but when I do this I get the error that bios update failed could not open bios image.

[ub6424]

Hello @Glennmc7 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[Glennmc7 · Accepted solution]

OS Name Microsoft Windows 11 Home
Version 10.0.22000 Build 22000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-6CT7LHM3
System Manufacturer HP
System Model OMEN Laptop 15-en1xxx
System Type x64-based PC
System SKU 455C8UA#ABA
Processor AMD Ryzen 5 5600H with Radeon Graphics, 3301 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date AMI F.13, 3/16/2022
SMBIOS Version 3.3
Embedded Controller Version 75.72
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 88D1
BaseBoard Version 75.72
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume5
Locale United States
Hardware Abstraction Layer Version = "10.0.22000.778"
User Name LAPTOP-6CT7LHM3\Glenn
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.3 GB
Available Physical Memory 9.66 GB
Total Virtual Memory 18.2 GB
Available Virtual Memory 9.41 GB
Page File Space 2.88 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Running
Virtualization-based security Required Security Properties
Virtualization-based security Available Security Properties Base Virtualization Support, Secure Boot, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control
Virtualization-based security Services Configured Hypervisor enforced Code Integrity
Virtualization-based security Services Running Hypervisor enforced Code Integrity
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

[ub6424]

---

@Glennmc7 wrote:

BIOS Version/Date AMI F.13, 3/16/2022

---

Hello @Glennmc7 

Your BIOS version is up-to-date.

F.13 equals F.13 Rev. A

F.13 Rev.A

Good luck