• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-05-2017 12:40 AM

HP Recommended
Product: Hp Pavilion N9E13UA#ABA
Operating System: Microsoft Windows 10 (32-bit)
I got the above error code when I ran my system test on my laptop I've owned for JUST over a year. Of course the warranty is out and it happens while I'm deployed in Iraq. Thank God we liven I an age where phones can play a back up role to laptops. My question: is my Laptop KIA or is there anything I can do to fix it? This is the first time I've bought HP and looking like the last...really one year and this things dead...
7 REPLIES 7

‎03-05-2017 01:20 AM

HP Recommended

Hello @Reevesd3

 

Welcome to the HP Support forum. Thank you for posting.

 

No, the laptop itself is not killed in action. The error code you posted suggests hard disk drive issue.

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

3. Choose F10 to open BIOS setup. Follow the on-screen instructions to load default settings OR reset the BIOS to default settings.

4. Do *save* the changes and exit after that

 

 

If the computer still refuses to boot and if you still get the same error code or similar, this is 100% indication that the PC's HDD has failed.

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎03-05-2017 01:27 AM - edited ‎03-21-2017 02:21 PM

HP Recommended

@Reevesd3

 

Since this is faulty HDD, you will probably not be able to recovery your files. If you want to try to, please, let me know and I will post instructions how to do it.

 

 

Your options:

 

 

 

** If your computer is with warranty period expired, you will need to replace the faulty HDD - buy it on your own. There are variety of options - vendors you can choose from. You can get it online or from PC retail store, or from HP parts store http://partsurfer.hp.com/

You can also consider installing SSD instead of HDD - this is strongly recommended as SSDs are way faster, more repliable and lighter. More info on SSDs:

>> http://www.computerhope.com/issues/ch001396.htm

>> http://www.pcmag.com/article2/0,2817,2404258,00.asp

 

You need HDD with the very same size as the current one or bigger (small will not work) - e.g. if your current HDD is with 1 TB capacity, your new HDD/SDD must also be 1 TB or with bigger capacity. Preferrably 7200 RPM (not 5400)

 

How to replace the faulty HDD with new HDD or new SSD: please, find info and instruction in your computer's manual or watch YouTube videos examples for your HP model. 

Service guide for your model > http://h10032.www1.hp.com/ctg/Manual/c04402649   (page 105/115)

 

 

If you do not want to do this on your own, please bring the computer (or ship it) to HP Authorized Service Center where the technicians will do this for you. If you are not sure where such a center is located, check these or contact HP for assistance in finding the nearest one for you:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

 

 

Last part - once you replace the faulty component - you will need to reinstall back your operating system - Windows or another.

 

You can purchase the recovery (if you do not have your own already)  from this 3rd party company >> http://www.computersurgeons.com/p-28199-windows-10-home-1b-recovery-kit-856456-001-for-hp-pavillion-...

 

Once you receive the media (should be 3 DVDs), boot from the 1st one. Here are detailed instructions >> http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&section=ccweb&SFS=tdoc&language=english...

 

 

 

Please, let me know how it goes and do post back if you need assistance or if something is not clear.

Looking forward to your feeback/reply.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎03-05-2017 02:14 AM

HP Recommended
So what exactly does that mean it's failed? Like crashed? I don't have the capability to repair it myself where I'm at unfortunately. The warranty just went out in Jan
Was this reply helpful? Yes No

‎03-05-2017 02:18 AM

HP Recommended
I would like to try to recover my files as well
Was this reply helpful? Yes No

‎03-05-2017 05:36 AM

HP Recommended
@Reevesd3 wrote:
I would like to try to recover my files as well

Here are some instructions with options to access the data stored on the HDD - no guarantee it will work because the HDD is reporting failure, but you can try...

 

You will need :

- either 1 empty/blank USB thumb drive   OR  1 empty/blank DVD disk

- Linux based operating system - free to download - e.g. Ubuntu or Linux Mint

 

 

You can directly download Ubuntu Desktop from Ubuntu's web site:

Download the x64 ISO > https://www.ubuntu.com/download/desktop

 

Once ready, you need to write the ISO to make a bootable media (e.g. bootable DVD or USB drive). Here is how:

 

How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

or

How to write ISO to DVD >> http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows

 

 

 

When ready with the USB drive or with the DVD:

 

* Ensure Secure Boot is disabled  (if applicable for your model)

* Ensure Legacy mode is enabled (if applicable for your model)

* Save the UEFI/BIOS changes.

(if applicable for your model) Details>> http://support.hp.com/us-en/document/c03653226

 

Eventually, please, shutdown the computer using the power button.

Insert the Ubuntu USB thumdrive or the Ubuntu DVD prepared previously

Power on the PC.

As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

Choose F9 to open Boot options. Select the thumb drive as boot option.

 

Follow the on-screen instructions to run Ubuntu (not install it but try it).

Ubuntu should load. You can try to see if it will be able to mount your existing HDD. If possible, you may be able to browse your files and copy what is necessary to a online Cloud storage service or to another device.

 

 

Hope this works for you.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎03-05-2017 05:39 AM

HP Recommended
@Reevesd3 wrote:
So what exactly does that mean it's failed? Like crashed? I don't have the capability to repair it myself where I'm at unfortunately. The warranty just went out in Jan
Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎03-21-2017 07:20 AM

HP Recommended

@Reevesd3

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.