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- HP Community
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- Notebook Operating System and Recovery
- Fingerprint already enrolled Issue - ProBook 4540s
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04-18-2013 09:45 PM
I bought my laptop about two weeks ago. Then first, I installed Windows 7 Professional 64 bit. I installed "HP Protect Tools" & could enroll all 20 fingers at once without any issue. Then recently, reinstalled the whole system with Windows 7 Ultimate 64 bit. Then, installed Protect tools & could enroll my two thumbs. But I couldn't enroll any other finger. For each other finger, first two confirmtions work properly. But at third, it always fails. I cannot think that this is an issue related to how I sweep the fingers. Because, then how do every first two confirmations get passed?.
Hope anyone will help me to sort this out. 🙂
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Accepted Solutions
04-18-2013 10:13 PM
10-25-2013 12:13 PM - last edited on 04-20-2016 09:59 AM by OscarFuentes
Deshan
I am linking you an HP Support document called "Using HP SimplePass Fingerprint Reader (Windows 7, Vista)" below. You should find all the information you need contained within.
Using HP SimplePass Fingerprint Reader (Windows 7, Vista)
http://support.hp.com/us-en/document/c02518653
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Dunidar
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"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
11-26-2016 01:13 PM
This regards my Probook 4430s. The inability to delete an already assigned finger dogs me already for several years.
The document
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01471790
explains::
Click the enrolled finger that you want to delete.
When the delete confirmation appears, click Yes to delete.
Does NOT work for me.
When I go to an assigned finger there is a fast flicker of a pop up, which disappears immediately.
Subsequently I am invited to assign the finger, which fails because it has been already assiged.
I have reinstalled the Win7 OS. The previously assigned fingers are STILL assigned.
{{ This is the 2nd festering problem. The destruction of the USB composite device - which prevents the use of the camera
in Skype - due to a suspension (?) (getting to sleep or waking up?) is bothering me also for years and is also not fixed with
the resinstallation :-((.. Replacement of the motherboard was useless ... I doubt that my 3rd lap top will be from HP. }}
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