HP envy detachable keyboard not working

[Reema98xx]

My keyboard suddenly stopped working today, i checked the bluetooth connection it was okay but the keyboard wasn't working. Everytime i try to press anything the light over the bluetooth key turns on and off, and the on/off light of the keyboard is always off until i attach it to the screen it stays on for a minute or so and then back off. Also tried pressing the bluetooth key for a bit longer it starts lighting on and off but the keyboard doesn't actually work.

[Tardis40]

Hi @Reema98xx,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the bluetooth keyboard. I will be glad to help you.

Keep in mind the keyboard charges when connected to screen and plugged in. If long time can loss power.

Please look at Notebook Keyboard Troubleshooting (Windows 10, 😎.

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

Thanks.

[Reema98xx]

I know i tried to charge it but i think there's a problem in connecting it to the screen because it charges for a few seconds and then stops, I'll check to see if i can get it replaced.
Thank you for your help!

[Tardis40 · Accepted solution]

@Reema98xx,

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html