Laptop Freezes when I perofm right click

[Gosia83]

Hello

I have an issue with my laptop.

Whenever I right click on any file icon my laptop freezes.

I have seem other HP users had similiar issues with Widows 8.

I have Windows 10 Home, I'm a newbie so not sure how to handle this.

Please help

Thanks for reading

Gosia

[RnRMusicMan]

Hi @Gosia83,

Welcome to the HP Forums! 

I noticed your post that your Notebook is freezing when you right click. I am happy to look into this for you! 

What is the product/model number of your Notebook? How Do I Find My Model Number, Serial Number or Product Number? Example: HP Pavilion 17. 

For now, perhaps the steps in this post will help. It is for Windows 8, but the instructions will work on Windows 10. 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

Hope to hear from you soon! 🙂

[Gosia83]

Hello

My HP is Pavilion Notebook 15 - ab269na

product no. K7164EA#ABU

Thank you regards

[RnRMusicMan · Accepted solution]

Hi @Gosia83, 

You are welcome! 

Please try the steps within this guide, Computer Locks Up or Freezes (Windows 10, 😎, and let me know what happens! 

Please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

Hope this guide helps! 🙂

[Gosia83]

Thank you , It is now working fine, thanks for your help