-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- Need system recovery disk – – Windows 7

Create an account on the HP Community to personalize your profile and ask a question

02-11-2017 07:20 AM
I have an old HP G 62–144 DX Notebook that Hewlet Packard no longer supports. My operating system will not boot so I cannot even get to the system recovery options.
Is there anyone out there who has access to a recovery disk that could help me?
02-11-2017 07:25 AM
Hi:
You can still order a recovery disk set from this non-HP vendor...
02-11-2017 07:34 AM
You can also Google the complaints section to see that many of them just take your money and not solve the problem.
I am hoping to find someone here who actually knows how to solve this and who I can trust with a recovery disk that they can download directly to me
02-11-2017 07:38 AM
Can you still read all 25 characters of the W7 product key on your PC's case?
if so, I can send you a link to download a plain version of W7 Home Premium 64 bit.
If not, no one here will be able to help you, and your only option would be to order the recovery disks.
You can't download a recovery disk set.
The place I linked you to buys the disks from HP when HP decides to no longer sell the recovery disks directly.
02-11-2017 11:30 AM
OK, if you can read the 25 characters of the W7 product key, here is the link to the W7 64 bit ISO download.
The link will be good for 24 hours from when this was posted.
Then you can use this tool to transfer the file to a 4 GB USB flash drive or DVD.
The tool will make either media bootable.
https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool
Or you can use your DVD burning program to burn the ISO file to a DVD. Use the Burn ISO option.
02-12-2017 12:41 PM
Well, I thank you for your effort. However, I tried three times to do this download – – waiting once for three hours for it to complete – – even using a couple of different computers – – and even asked a couple of my friends to try to do it.
No success.
02-12-2017 01:22 PM
You're very welcome.
Sorry the file isn't downloading for you.
It downloads for me just fine.
You may want to give it another go...I've posted a new link good for 24 hours.
