Pavilion won't start

[Casevancouver]

Pavilion x2 gives failure-id 94gfw0-72u895-mfpv61-61ut03

at start up iT stops before windows starts, there week to ge a problem with the hard-disk

what to do

[A4Apollo]

Hi! @Casevancouver, Thanks for stopping by the HP Support Forums!

I understand that you are unable to boot into your PC.

Since you have already ran diagnostics and since it failed with a failure ID.

It indicates it is a hard drive issue.

Please contact HP for service options.

Link to contact HP: http://hp.care/2bkTGBQ

Hope to hear from you soon!

Have a great day! 🙂

[Ashokkan]

Hello Casevancouver,

The failure id  indicates  hard disk failure. 

Depending on the warranty status you may contact HP Tech support @ 1-800-474-6836.   

If it is having the M.2 SSD, then that needs to be replaced.

Thanking you for choosing HP,

Regards,

Ashok

[Casevancouver · Accepted solution]

thanks for the answers

I removed the hard-disk, changed it for another, but that did not help

due to the changing of the hard-disk, the operating system got one step further, and i was able to re-format the hard-disk and restore the operating system

now the system is working again with the same hard-disk