Recovery not supported under current config...enable acceleration option for Intel Smart Resp Tech

[richmck]

I get an error message when trying to use a purchased HP Recovery USB, "Recoery not supported under current configuration, please enable acceleration option for Intel Smart Response Technology and try again" I did enable "Virtualization Technology" in the BIOS but continue to get this error message. Stopping me fro recovering. The proble started with a Windows 10 error message saying it could not complete an update because the disk lacked space. I found several files loaded on the hard drive on 6/14 which looked suspicious. When I started to check into these, the computer stopped working and would not boot. I tried the machine's recovery but that did not work. I bought the recovery usb from HP. The only posts I found in the forums related to this were 2+ years old... thought HP would have addressed this.

[Tardis40]

Hi @richmck,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with recovery. I will be glad to help you.

The USB recovery purchase is most likely for Windows 7 as that is what the computer was shipped with.

You have standed you are on Windows 10 now.

Windows 10 does not like older recovery info.

You may have to do a Windows 10 Clean install. create a usb windows 10 clean install

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

Thanks.

[richmck]

First, thank you for your reply.

But, the notebook was purchased last December with Windows 10, and the USB Recovery I bought from HP is labeled as a Windows 10 Recovery Media

It seems it gets stuck on the "Enable Acceleration" error message but as stated in my first post, I enable the closest thing I could find in the BIOS.  Once it hits the error message the notebook does not seem to go past that point.

I was wondering if I could force it to load someow using DOS prompts. But, do not remember the commands from way back.

Can you suggest something else? Please...

[richmck]

Hhhmmm still no answer

[Tardis40]

Hi @richmck,

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

[Randyisin]

Was any solution determined?

[BChizzle]

I am getting the exact same error message and my HP Omen laptop also shipped with Windows 10 installed how does one fix this?