• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-07-2016 01:40 AM

HP Recommended

Hi,

 

Yeah, I know what you mean about accessing the battery :HalfEyes:

 

If it's possible to connect the power board to the system board when it has been removed, just do that and hold down the power button - otherwise, just leave the rtc out for a few hours just to make sure.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎09-07-2016 01:44 AM

HP Recommended

Cheers, many thanks for the info.

 

Regards, Barry

Was this reply helpful? Yes No

‎09-09-2016 11:19 PM

HP Recommended

Stripped out the motherboard etc. then removed the RTC battery and left out for an hour, replaced the battery with a new one and then reassembled everything.

Turned the laptop on and as expected it came up with the message that the bios had been reset to defaults, ie no password 😊

 

Many thanks for all the help 😊

 

Regards, Barryw53

Was this reply helpful? Yes No

‎09-10-2016 12:33 AM

HP Recommended

You're welcome and good to hear it's Ok :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.