The recovery attempt has failed. Select one of the following buttons.

[ako89kurdish]

I have a

HP ENVY TouchSmart 17-j017cl Notebook PC  I have bought 4 recovery DVD FOR HP support one month ago, whenever iI want to recover it I recieve this error explained below. 

As I was trying to fix it, I did the followings;

1. turn on wifi

2. bios date was set to before 22/06/2014

3. reset the bios to default

BUT THE ERROR STILL EXISTS!!!

Selecting save log prompts for you to insert a USB drive which basically shows the same message as Details (see below).

Message;

[15:35:01.68] ChkErrBB.CMD :  Detect some error during PININST_BBV.

[15:35:01.68] ChkErrBB.CMD :  Check c:\system.sav\logs\BurnBootWarn.log

[15:35:01.68] ChkErrBB.CMD :  or, check c:\system.sav\logs\BurnBootMerge.log

Selecting retry prompts for recovery media, basically the first DVD of the recovery media sent by HP.

There are four (4) disks total, 1 through 3 are recovery DVD’s and a Supplemental disk

[HeisRisen]

If you haven't already, use the search box to pull up some of the threads regarding   Detect some error during PININST_BBV

that some of us had found a resolution to completing  the recovery process successfully . I my case what had finally worked was setting the bios to default settings/ save and reboot to bios again, then changing the  bios clock date back to a year  before the "Born on Date" listed in the bios page, saved it and rebooted to the recovery and it worked.

read through and see if you find a setting that will work for you.

One thread I just read mentioned that once you get to the insert supplimental disk you have an option to skip it and that worked for the OP

It's frustrating, I know but hope this helps you toward finding what works for you

[ako89kurdish]

Thank you. For helping
But i do it not working for me 😕

[EmeraldAvenger · Accepted solution]

Hi there @ako89kurdish, 

I would like to welcome you to the HP Support Community where you can ask questions, find solutions and get help with the issues you experience.

Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware.

It might be necessary to disable secure boot in the BIOS in order to start the computer using recovery media (USB Drives or CD/DVD).

The new Recovery Manager for Fall Update 2015 must be downloaded and installed to successfully perform a system recovery using HP Recovery Manager.

A minimum of 3 GB of free space is required to install the Recovery Manager update.

Did you back up all personal files and read all caution statements before performing a system recovery? Failure to backup your files will result in loss of files and information that you do not want to lose.

For instructions to backup and save your files, see Backing up your files (Windows 10, 😎.

The complete recovery process can take 4 to 6 hours or more to complete. For best results, the computer should not be connected to the Internet. The computer will restart several times during the process. Do not turn off the power or interrupt the recovery process until the prompt to log in to Windows is displayed.

Here are some links to a forum thread where other people have experienced the same issues and have it resolved: Detect some error during PININST_BBV

I found the Troubleshooting HP System Recovery Problems document for you also. Please follow the troubleshooting steps in this document to help you with the recovery attempt failing. 

Did this reply resolve your post or question? If yes, then please share the good news! Let others know this reply was helpful by clicking the Accept as Solution button. You can also show your appreciation by clicking the kudos.

Thanks for participating in the HP Forums where we want to help you as well as others who may experience a similar issue as you have. If you require further assistance, I would be more than happy to help! Please just re-post with the detailed results of the troubleshooting! 

Have a great day! 

[ako89kurdish]

thank you i well  do it completly wht do you say i am do it...

but   not fix for me ... 😕

[EmeraldAvenger]

Have you tried the steps from my previous post? In order for me to assist you better, I will need to know the results of the troubleshooting steps. Otherwise, I will not be able to help you narrow down the cause. Any additional information that you can provide would be helpful.

Thanks! 

[ako89kurdish]

Thank you. For helping my problem is solved.
somthing is important for recover system kit

Befor 6 month my orginal hard (hdd750GB) is faeld. And i am changed to ssd 250gb and when i recoverd a komputr faeld to partion a ssd drive.

Today i am changing a ssd hard and buy a new HDD750Gb hard .... and chnaging my pc hard .

But know my windws 8 64 bit is not active.. 😕 wht i can do?

[ako89kurdish]

Thank you my problem is fixed. But when recoveri is completed my windows 8 64 bit is not activ

[EmeraldAvenger]

Hi there @ako89kurdish, 

I am glad to hear that the recovery attempt was successful in that it is now working.

The recovery disc's that you have should work for you when you install the new hard drive also. Did you happen to create recovery dics's at some point before all of this happened?

What do you mean by your Windows 8 is not active? Is it the key that is missing? 

Please let me know. 

[ako89kurdish]

thank you . my all problem is solved 

i am conect to microsoft and microsoft helpe me