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‎09-06-2017 01:41 PM

HP Recommended
Product: Pavilion p5p69ea
Operating System: Microsoft Windows 10 (64-bit)

Is this a HP or an MS issue ?..

Above message received when failing to update through Win 10

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-06-2017 06:39 PM

HP Recommended

> Download Windows 10 Updates Troubleshooter Tool from Microsoft <

Run it and click on "Hide updates" option and you'll be able to hide desired update  in the list.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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7 REPLIES 7

‎09-06-2017 06:37 PM

HP Recommended

I believe this is a problem that must be solved by Microsoft. Theory is that WU is pushing an update out that may not apply to your machine-and many others reporting the same problem. 

HP and MS are looking into it.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎09-06-2017 06:39 PM

HP Recommended

> Download Windows 10 Updates Troubleshooter Tool from Microsoft <

Run it and click on "Hide updates" option and you'll be able to hide desired update  in the list.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎09-07-2017 02:14 AM

HP Recommended

Thanks Cheryl !!...

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‎09-12-2017 07:00 PM

HP Recommended

Thank you so much, Cheryl!  That solution helped me, too.  Thank you once again!

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‎09-13-2017 03:08 AM

HP Recommended

Having this same issue will check it soon

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‎09-13-2017 07:35 PM

HP Recommended

Some members are reporting that MS has issued a new driver that works. After hiding the one that doesn't go to Device Manager and Update manually.

Device Manager

Expand System Devices

Find- HP Mobile Data Protection Sensor

Right click and choose Update Driver

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎09-16-2017 01:54 AM - edited ‎09-16-2017 01:55 AM

HP Recommended

The problem is solved bij automatic installing:

HP Development Company, L.P. - System - 9/23/2016 12:00:00 AM - 6.0.19.1

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