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‎08-11-2016 06:46 PM

HP Recommended
Product: Pavillion G71-343NR
Operating System: Microsoft Windows 7 (64-bit)

I started to restore my Notebook to its original factory setting, by mistake I cancel the recovery and now I can't restart due to:

 

Bootmgr is missing - Press ctrl+alt+del to restart"

I've the system recovery disks and after downloading the files it stop and get the following error:

 

"Runtime error!

This application has requested the Runtime to terminate it in an unsual way.

please contact the applications support team for for information.

 

Any help will be greatly appreciated.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-13-2016 11:24 AM

HP Recommended

Hi @apsyandme,

I hope you enjoy your visit to the HP Support Forums. I understand you cancelled when doing a recovery. I will be glad to help you.

 

Here are some documents to help you.

Performing an HP system recovery (Windows 7).

Troubleshooting HP System Recovery Problems (Windows 7)

System Recovery May Fail or Display Error Message (Windows 7, or Vista)

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

 

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-13-2016 11:24 AM

HP Recommended

Hi @apsyandme,

I hope you enjoy your visit to the HP Support Forums. I understand you cancelled when doing a recovery. I will be glad to help you.

 

Here are some documents to help you.

Performing an HP system recovery (Windows 7).

Troubleshooting HP System Recovery Problems (Windows 7)

System Recovery May Fail or Display Error Message (Windows 7, or Vista)

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

 

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Was this reply helpful? Yes No

‎08-13-2016 02:28 PM

HP Recommended
Very happy !!
I use "the HP System Recovery Windows 7
Recovery from Recovery Dics
Again thank you very mucho
Was this reply helpful? Yes No
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