windows 8.1 stuck on loading/ automatic repair screen help

[ryleah1]

hello I have a hp pavilion g6 and 8.1 is installed on this computer. used it this morning and then went to use it this afternoon now it won't load farther than then welcome screen logo comes up and the dial keeps spinning then screen goes blank. then if I shut the laptop off and restart the laptop it goes to automatic repair screen then goes to your PC did not start correctly, and it wot let me refresh because my PC is locked with a password. HELP I need my computer for school

[Dunidar]

Hello @ryleah1,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I understand that your HP g6 Notebook PC running Windows 8.1 is stuck in the Automatic Repair Loop and you are looking to have it resolved. I am providing you with a Microsoft Community thread: How to Fix the Automatic Repair Loop in Windows 8.1, which has addressed this very issue and provided all the known solution to it. I recommend you review the thread and apply the recommended solutions until you find the one that resolves your particular issue.

Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!

[2n85]

HELLO I HAVE HP 15-G009Ax when i start my notebook it shows windows logo and after that it shows black screen and then blue screen with moving cursour please help me my family very frusted thanks in advance please give me solution

[MechPilot]

Hello @2n85,

I have read your post on how your notebook computer is stuck on the SPLASH screen of your notebook computer, and that the a blue screen appears with the cursor moving involuntarily. I would be happy to be of assistance!

Did you add any new software or hardware to your notebook recently? What does the error message say on the blue screen?

If you are able to boot into Windows 8 Safe Mode, please uninstall the following updates:

     a. KB2982791

     b. KB2970228

     c. KB2975719

     d. KB2975331

Additionally, I would encourage you to post which operating system you are using; and whether your operating system is 32 or 64 bit. The more information you can provide, the better!

Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?

Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!

Regards

[2n85]

win 8.1 with 64 bit

[MechPilot]

Hello again 2n85,

Thank you for providing your information!

Were you able to successfully boot your computer into Safe Mode? If so, were you able to uninstall the indicated Windows update files posted above?

Please re-post with the necessary information, this way I will be able to research this further for you. I look forward to your reply!

Cheers! 🙂

[mamaly1991]

 Hi all
Sorry my English is not good
I've got the same problem
I ran a boot test
Then I had the same problem
But my problem is that I can not go to the Trobleshoot
I was stuck When I click It

My NoteBook Is HP 15-r013ca