Missing Base System Device Driver (120389 Views)
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Top Student
marlondeleon
Posts: 7
Registered: ‎06-02-2012
Message 1 of 103 (120,389 Views)
Accepted Solution

Missing Base System Device Driver

[ Edited ]

I bought my Elitebook 8560p a few weeks back off of a friend. Wiped the entire laptop clean and installed a new OS (Windows 7 Ultimate 32 Bit). I thought I installed all the drivers, but the device manager says im still missing a "Base System Device" driver. Help please?

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DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 2 of 103 (120,380 Views)

Re: Missing Base System Device Driver

Hi,

 

Go into Device Manager, right click on the problem device and select Properties.  Click the Details tab, choose Hardware Ids from the dropdown box and post back with the details shown under Value.

 

Regards,

 

DP-K

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Top Student
marlondeleon
Posts: 7
Registered: ‎06-02-2012
Message 3 of 103 (120,264 Views)

Re: Missing Base System Device Driver

base system.jpg

 

Hope this helps.



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DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 4 of 103 (120,250 Views)

Re: Missing Base System Device Driver

Hi,

 

I can't see the image yet until it has been approved by a Moderator - I'll get back to you then.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Top Student
marlondeleon
Posts: 7
Registered: ‎06-02-2012
Message 5 of 103 (120,250 Views)

Re: Missing Base System Device Driver

PCI\VEN_197B&DEV_2392&SUBSYS_1618103C&REV_30
PCI\VEN_197B&DEV_2392&SUBSYS_1618103C
PCI\VEN_197B&DEV_2392&CC_088000
PCI\VEN_197B&DEV_2392&CC_0880

 

Sorry, didn't realize pictures had to get authorized by mods. This is probably a bit quicker.

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DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 6 of 103 (120,241 Views)

Re: Missing Base System Device Driver

Hi,

 

That's fine :smileyhappy:

 

The driver you need is for the JMicron Media Card Reader which can be downloaded and installed from the following link.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Regards,

 

DP-K

---------------------------------------------------------------------------

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****Please mark Accept As Solution if it solves your problem****
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Top Student
marlondeleon
Posts: 7
Registered: ‎06-02-2012
Message 7 of 103 (120,238 Views)

Re: Missing Base System Device Driver

[ Edited ]

Worked perfectly! Thank you so much!

Maybe you could help with another one of my driver problems. Whenever I try to install the driver for my webcam, i keep getting an error that says "Setup has determined that your configuration does not support any of the included products". I'm using this driver: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32... Any ideas?

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DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 8 of 103 (120,204 Views)

Re: Missing Base System Device Driver

Hi,

 

I'll certainly try :smileyhappy:

 

From what you describe, my first thought is that this error message may be related to detecting the correct name of the HP Webcam from Device Manager.  See the sub-heading Prerequisites - Special notes: at the bottom of the page Here.

 

Open windows Control Panel, open Device Manager and open up Imaging Devices - what is listed here?

 

Regards,

 

DP-K

---------------------------------------------------------------------------

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****Please mark Accept As Solution if it solves your problem****
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Top Student
marlondeleon
Posts: 7
Registered: ‎06-02-2012
Message 9 of 103 (120,095 Views)

Re: Missing Base System Device Driver

There is no "Imaging device" in device manager :smileyfrustrated:

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DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 10 of 103 (120,083 Views)

Re: Missing Base System Device Driver

Hi,

 

Go back into Device Manager, click the View tab and select 'Show hidden devices' - does anything now show in the list as an 'Unknown device'?

 

Regards,

 

DP-K

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****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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