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screen says: www.hp.com/go/techcenter/startup
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Tutor
thomasg50
Posts: 5
Member Since: ‎12-18-2011
Message 11 of 1,514 (78,494 Views)

Re: screen says: www.hp.com/go/techcenter/startup

screen says the Smart disk check detected an immenent failure.To ensure not data loss,please backup the content immediately SMART HARDDRIVE DETECTS IMMENENT FAILURE

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DavidPK
Posts: 31,447
Member Since: ‎09-24-2010
Message 12 of 1,514 (78,488 Views)

Re: screen says: www.hp.com/go/techcenter/startup

Hi,

 

The SMART warning would indicate that your Hard Drive is failing and will need to be replaced - this is also consistent with the issues you describe.

 

If your notebook is still under warranty, contact HP and arrange to have the drive replaced.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.

 

Regards,

 

DP-K

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Honor Student
laurabell
Posts: 2
Member Since: ‎12-20-2011
Message 13 of 1,514 (78,482 Views)

Re: screen says: www.hp.com/go/techcenter/startup

i have a HP laptop that is doing crazy crap ....it says boot device not found ...i have no idea what someone did to it HELP!!!!

 

 

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DavidPK
Posts: 31,447
Member Since: ‎09-24-2010
Message 14 of 1,514 (78,472 Views)

Re: screen says: www.hp.com/go/techcenter/startup

@laurabell,

 

Can you post back with the following.

 

1.  The full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.

 

2.  The full version of the operating system you are using ( ie Windows 7 32bit ).

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
laurabell
Posts: 2
Member Since: ‎12-20-2011
Message 15 of 1,514 (78,397 Views)

Re: screen says: www.hp.com/go/techcenter/startup

my computer says the same thing !

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DavidPK
Posts: 31,447
Member Since: ‎09-24-2010
Message 16 of 1,514 (78,367 Views)

Re: screen says: www.hp.com/go/techcenter/startup

Hi,

 

Please see my previous post as you need to post back with these details.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Top Student
soniampl
Posts: 2
Member Since: ‎12-28-2011
Message 17 of 1,514 (78,164 Views)

Re: screen says: www.hp.com/go/techcenter/startup

my HP laptop fan has stopped working and it is referring me to a web www.hp.com/go/techcenter/startup, it tried to repair to a previous date but nothing changed.

Is it a hardware problem?

Please Help.

Student
n8vspud
Posts: 1
Member Since: ‎12-29-2011
Message 18 of 1,514 (78,085 Views)

Re: screen says: www.hp.com/go/techcenter/startup

I get this same screen and when I hit "ESC" to run the start up menu and get into the HP diagnostics, I run the memory test, I get:

Memory Test: Passed

SMART check: passed

Short DST: Failed

 

Failure ID
6agbgq-51j5tb-xdoo21-60r903

Product ID
WH770AV


Hard Disk 1

 

Please help. I am not seeing this problem on the forum. It was working fine a couple of hours ago... not sure what to do next.

 

Student
fattoumf
Posts: 1
Member Since: ‎12-31-2011
Message 19 of 1,514 (78,028 Views)

Re: screen says: www.hp.com/go/techcenter/startup

Student
cfillers2
Posts: 1
Member Since: ‎12-31-2011
Message 20 of 1,514 (78,018 Views)

Re: screen says: www.hp.com/go/techcenter/startup

This is just what mine is doing. Do you happen to have the download file for w7 62 bit?

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