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‎02-04-2010 05:22 PM - edited ‎11-08-2012 05:20 PM

HP Recommended

Disclaimer

You are using this guide at your own risk. I don't take any responsibility for any problems.

 

Warning

Before you will do anything please be sure that the fingerprint reader driver and software was uninstalled.

Check the below link to find out how you should do it (this is not a standard uninstallation process):

How to uninstall AuthenTec fingerprint software and driver

 

Information

 

  • Please check the FAQ first before you will post any question;

 

 

Table of Contents:

 

 

A Install the AuthenTec fingerprint driver and the DigitalPersona Personal software

 

B Logon to Windows 7 using DigitalPersona Personal

 

C Update DigitalPersona Personal to the latest version

 

D Register a website on the DigitalPersona Personal software

 

E Manage registered accounts

 

F FAQ

 

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** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
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‎02-04-2010 06:13 PM - edited ‎11-08-2012 05:35 PM

HP Recommended

A Install the AuthenTec fingerprint driver and the DigitalPersona Personal software

 

 

Download the AuthenTec fingerprint driver from here (installator ver 8.5.4.46, driver ver 8.5.0.251).

Extract it using WinRar.

 

There are two folders:

 

  • x86 - containing the driver for 32-bit Windows 7;
  • x64 - containing the driver for 64-bit Windows 7.

 

Install the correct driver for your system.

 

     Resource:

     How to determine whether you have a 32 bit or 64 bit version of Windows

 

Next download and install DigitalPersona Personal ver 4.10.3790:

 

  • for 32-bit Windows 7 from here;
  • for 64-bit Windows 7 from here.

 

Restart the system.

The fingerprint sensor should now be detected by DigitalPersona Personal software.

** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

View solution in original post

33 REPLIES 33

‎02-04-2010 06:13 PM - edited ‎11-08-2012 05:35 PM

HP Recommended

A Install the AuthenTec fingerprint driver and the DigitalPersona Personal software

 

 

Download the AuthenTec fingerprint driver from here (installator ver 8.5.4.46, driver ver 8.5.0.251).

Extract it using WinRar.

 

There are two folders:

 

  • x86 - containing the driver for 32-bit Windows 7;
  • x64 - containing the driver for 64-bit Windows 7.

 

Install the correct driver for your system.

 

     Resource:

     How to determine whether you have a 32 bit or 64 bit version of Windows

 

Next download and install DigitalPersona Personal ver 4.10.3790:

 

  • for 32-bit Windows 7 from here;
  • for 64-bit Windows 7 from here.

 

Restart the system.

The fingerprint sensor should now be detected by DigitalPersona Personal software.

** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

‎02-04-2010 06:33 PM - edited ‎11-11-2012 05:52 PM

HP Recommended

B Logon to Windows 7 using DigitalPersona Personal

 

 

Double-click the DigitalPersona icon on the system tray.

 

4.11 fingerprint recognized.png

 

 

Choose ' Next '.

 

 

DigitalPersona_02.png

 

Click ' Set up '.

 

DigitalPersona_03.png

 

 

Choose ' Next '.

 

 

DigitalPersona_04.png

 

 

Type your Windows password and click ' Next '.

 

 

DigitalPersona_05.png

 

 

Choose which finger you want to use to logon to the Windows system.

 

 

DigitalPersona_06.png

 

 

You will have to scan your fingerprint several times.

 

 

DigitalPersona_07.png

 

 

It's recommended to register minimum two fingeprints.

When You will do this click the ' Save ' button.

 

 

DigitalPersona_08.png

 

 

Now you should be notified that whole process is finished with success and from this time you may start using the DigitalPersona software.

 

 

DigitalPersona_09.png

** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

‎02-04-2010 06:58 PM - edited ‎11-12-2012 11:33 AM

HP Recommended

C Update DigitalPersona Personal to the latest version

 

 

Double click the DigitalPersona icon on the system tray.

 

4.11 fingerprint recognized.png

 

 

Click ' Get Latest Updates '.

 

 

DigitalPersona_10.png

 

 

Choose ' Check now for sotware updates '.

 

DigitalPersona_11.png

 

 

Check ' DigitalPersona Personal 4.11 for HP ' and click ' Download Only '.

 

DigitalPersona_12.png

 

 

Browse to the path to which you want to download this file and click ' OK '.

 

DigitalPersona_13.png

 

 

The download process will begin.

 

DigitalPersona_14.png

 

 

When it will end you will be informed twice that the update was downloaded with success.

 

DigitalPersona_15.png

 

DigitalPersona_16.png

 

 

Browse to the path where the file was saved (Setup.exe), double-click it to run it and select  ' Next '.

 

DigitalPersona_17.png

 

 

When you will see the information like on the below picture choose ' Yes '.

 

DigitalPersona_18.png

 

 

The information like on the below picture will appear twice. Both times click ' Yes '.

 

DigitalPersona_19.png

 

 

Now you should be notified that the software was installed with success.

 

DigitalPersona_20.png

 

 

Restart the system by clicking ' Yes ' button.

 

DigitalPersona_21.png

 

 

Double click the DigitalPersona icon on the task bar and choose ' About '.

 

4.11 fingerprint recognized.png

 

 

This will allow you to check which DigitalPersona version are you using now. It should be 4.11.3826.

 

DigitalPersona_22.png

** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

‎02-19-2010 03:52 PM - edited ‎02-19-2010 03:53 PM

HP Recommended

Hi,

 

Im currently using a HP dv6000series with windows 7 64bits. I have follow your instruction for updating the latest DigitalPersona software. However, the software itself still not being able to detect the fingerprint reader, why is that? it is working fine with the authentec login software. Is there something that i need to set up at the DigitalPersona software to pick up the fingerprint reader. Could you please instruct me how i can get my digitalpersona software to work.

‎02-27-2010 08:46 AM

HP Recommended

i have the same problem.. same pavilion...

 

what to do?

‎02-27-2010 08:55 AM - edited ‎02-27-2010 12:45 PM

HP Recommended

Before You will install anything do what's written in below guide:

How to uninstall AuthenTec fingerprint software and driver

 

Only when You will do it You may install fingerprint driver and DigitalPersona from here.

Without this step it will not work for sure.

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** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

‎02-27-2010 10:40 AM

HP Recommended

hey.. still isnt working... did everything just like it said....   still not working...

‎02-27-2010 12:46 PM - edited ‎02-27-2010 03:40 PM

HP Recommended

Link wasn't working so I'm not so sure that You done this.

I just edited this link in old post to correct this problem.

 

It's not standard uninstallation procedure.

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** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

‎02-27-2010 12:49 PM - last edited on ‎02-20-2017 02:45 PM by HP Administrator

HP Recommended

If this will still not work then:

 

1.

Write down Your p/n which is under Your computer and looks like this.

 

2.

Have You got installed any firewall?

 

3.

Which DigitalPersona version have You got installed now?

 

4.
Go to: Control Panel -> Devices Manager -> Biometric devices

Click with right button of Your mouse on Your fingerprint there and choose properties. Then go to ' Driver ' tab and write here which driver version You see there.

 

5.
Go to: Control Panel -> Devices Manager -> Biometric devices

Click with right button of Your mouse on Your fingerprint there and choose properties. Then go to ' Details ' tab and paste here Hardware Ids.

Below You've got example how to do it:



** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
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