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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-28-2010 10:01 PM

HP Recommended

I did a clean install of Windows 7 on my HP Pavilion DV6-1125ee. (PN: NM626EA) All the other drivers are working but when I checked in Device manager, I see an unknown device with ACPI/HPQ0004. I tried researching and got a lot of different answers and different files to download. Can you help me choose the best fix for this? Many of the results say that it's 3D Driveguard but I don't see any details regarding 3D Driveguard in the device manager. Please help me locate the right drivers for Windows 7 32bit and 64bit. Thanks

52 REPLIES 52

‎02-28-2010 10:10 PM - last edited on ‎08-19-2025 10:16 AM by Moderator

HP Recommended

HP ProtectSmart Hard Drive Protection, on your drivers page HERE

 

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‎02-28-2010 10:18 PM

HP Recommended

Thank you. Didn't notice that in the middle of the MediaSmart softwares. Will try it. Thanks again.

‎02-28-2010 10:31 PM

HP Recommended

You're welcome.

 

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‎05-24-2010 09:05 AM

HP Recommended
I have the same problem. I did a clean install of Windows 7 on my HP Pavilion DV6-2137el. All the other drivers are working but when I checked in Device manager, I see an unknown device with ACPI/HPQ0004. I tried researching and got a lot of different answers and different files to download. Can you help me choose the best fix for this? Please help me locate the right drivers for Windows 7 64bit. Thanks

‎05-24-2010 09:11 AM - last edited on ‎08-19-2025 10:16 AM by Moderator

HP Recommended

@Pedriva

 

Hi,

Download and install:

HP ProtectSmart Hard Drive Protection here (ver 4.0.4.1 for 32/64 bit Windows 7)

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** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

‎06-20-2010 11:25 PM

HP Recommended

Thanks, it worked perfectly for me:

Had the same problem with my DV2-1133AX. Did a clean install of Windows 7, 64 bit., got all the drivers working but, when I checked in Device manager, there was an unknown device with ACPI/HPQ0004. Followed your instructions,- problem no more (i.e. no unknown device in device manager).

‎07-06-2010 02:53 PM

HP Recommended

Same problem with DV6 2810EY. Thanks.

‎07-06-2010 02:56 PM - last edited on ‎08-19-2025 10:16 AM by Moderator

HP Recommended

@Miky_G

 

Hi,

Download and install:

HP ProtectSmart Hard Drive Protection here (ver 4.0.5.1 for 32/64 bit Windows 7)

** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

‎08-23-2010 07:49 PM

HP Recommended

I just reinstall my system at Win7 X64. I already install all driver I can get from Hp web site. But it have tha same problem.

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