No sound

[pjrn]

I use an HP ENVY M6 notebook running Windows 8.1, 64 bit. I was seeing a lot of unwanted popups telling me I needed Java or other add ons which I don't. The computer is less than a month old. I went to that day's downloads and deleted everything I found from that day. Since then, I have no sound. I probably deleted something but I thought I was pretty careful. Can I download a sound card? Do something else? Thanks in advance for any advice.

[DavidPK]

Hi,

Can you post back with the full Model No. and Product No. of your m6 series notebook - see Here for a guide on locating this information.

Regards,

DP-K

[pjrn]

Hi! And thank you for responding so quickly!

Model No: m6-k022dx

Product No: EOLO6UA#aba

Serial No.: [edited by Moderator]

Thanks again!

Patty

[DavidPK · Accepted solution]

Hi Patty,

The first thing I'd suggest is to download and reinstall the IDT HD Audio driver from the following link.

http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63421.exe

When the installatin has completed, restart the notebook.

Best regards,

DP-K

[pjrn]

Thank you so much!! That link and the dowload seems to have solved the problem. I have SOUND! Have a great day!

[DavidPK]

Hi,

You're welcome and good to hear it's working Ok

All the best,

DP-K

[GT12345]

I have no sound

[GT12345]

I have no sound please fix

[george-p]

Hi @pjrn ,

Thank you for visiting the HP Support Forums. I'm sorry to inform you that your post has needed some editing to remove personal information such as the Serial Number in your Post. From our Rules of Participation:

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Thank you,
George

[pjrn]

My problem was resolved over a week ago. I posted this, sent kudos. I don't know why I continue to get emails from the site. Please remove my post. Thank you.