• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-04-2015 07:41 AM

HP Recommended

Okay, so finally got sound, but now no plug-in microphone anymore!!

 

Got sound thus.

 

I removed both sound devices listed in Device Manager.

Restarted.

Let windows install generic Hi-Def sound driver,

sound returned.

 

Found file containing driver that HP Update downloaded for my sound-card - that messed it up.

Deleted it.

 

Found HP Support assistant in Windows Update.

Uninstalled it.

 

Trust for the manufacturer of my machine to know what they're doing.

Removed it.

 

The first part would probably supice to get your sound back, but as far as I'm concerned HP support assistant is a trojan - it lets HP update sofware download files that kill functionality of machine. Definition of a trojan!

 

That was an hour of my life I won't get back and one hopes that the down on my knees apologies I will be delivering tomorrow will not affect my chance of receiving another interview chance.

 

My lessenfrom this: Don't trust HP automated support systems/software as it genuinely can't be trusted, Given the evidence I've jus wrtten about in these posts.

Was this reply helpful? Yes No

‎08-04-2016 09:09 AM

HP Recommended

When I upgraded to Microsoft 10, my sound disappeared. How can I get it back?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.