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‎05-16-2016 03:40 AM

HP Recommended
Product: HP Envy m7
Operating System: Microsoft Windows 10 (64-bit)

Found in HP Support Assistant:   HP Update for Intel Bluetooth Driver for Microsoft: sofpaq75360 version 18,116053087Opi size 16.33MB

This package contains the driver installation package for the Intel Bluetooth in the supported notebook/laptop models and operating systems.

 In order to install this package correctly, users must first remove the old package before install.

Question: Where do I find the old package. I looked in Programs and there are 2  Intel Bluetooth Drivers listed:

Intel(R) Wireless Bluetooth(R) 18.1-1546.2762 installed 04/04/2016 and Intel(R) Pro/Wireless Driver 18-30-0000.3514 installed 03/14/2016.

Holly

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-16-2016 03:54 AM

HP Recommended

Hi,

 

You need to remove 'Intel(R) Wireless Bluetooth(R) 18.1-1546.2762 installed 04/04/2016' - just right click this entry in Programs and Features and select Uninstall.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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1 REPLY 1

‎05-16-2016 03:54 AM

HP Recommended

Hi,

 

You need to remove 'Intel(R) Wireless Bluetooth(R) 18.1-1546.2762 installed 04/04/2016' - just right click this entry in Programs and Features and select Uninstall.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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