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HP Recommended
HP Pavilion
Microsoft Windows 8.1 (64-bit)

I have called and talked to Customer Support & Tech Support four (4) times, each time I was either hung up on once I told them what I wanted or they put me on hold & never came back. I also emailed you several times asking for the same help & request, not once has anyone replied back on any of my emails, I thought I would try once more. I want to install windows 7 pro on this laptop and I want to buy a CD/DVD from you that has every driver I need for that to work PLEASE REPLY HOW I CAN BUY THE DISC FROM HP?  Why is it that HP has a so-called Customer Service when they will not offer the Customer and Service???

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@John-North-GA

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP

View solution in original post

1 REPLY 1
HP Recommended

@John-North-GA

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.