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Tutor
Posts: 9
Member Since: ‎06-30-2016
Message 1 of 4 (135 Views)
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How does internal battery work when laptop plugged in all the time

Product Name: hp au063nr
Operating System: Microsoft Windows 10 (64-bit)

So confused - just got my hp au063nr laptop today.  On my old laptop I never used the battery and kept it plugged in the outlet all the time.

 

So I bring home this new one and thought when it's plugged into the outlet it does NOT use the internal battery.

Well I've been plugged in for about 5 hours and my internal battery is down to 8%

 

So now I'm recharging it.

 

1.  Does it use the battery when plugged in?  Thought not but guess it does - is there anyway to turn the battery off or are my settings incorrect?

 

or

2.  Since it's internal the battery is used all the time?

 

Really confused.  It' bad enough to try and learn windows and now I have no idea how this internal battery works.  Thanks.i

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Re: How does internal battery work when laptop plugged in all the time

 

Hi @babe2, I am the Jeet_singh. It looks like you were interacting with @MrRobot, but he is out of the office today so I'll take over from here.

 

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution. 

 

Please take your time and get back to us if you need any help, we'll be glad to help you.

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time Smiley Wink

 

 

Take care now and do have a fabulous week ahead. Smiley Happy

 

 

Regards,

 

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HP Support Agent
Posts: 3,605
Member Since: ‎01-29-2014
Message 2 of 4 (98 Views)

Re: How does internal battery work when laptop plugged in all the time

Hi! @babe2, Thanks for stopping by HP forums!

 

I understand even when the adapter plugged into your PC the battery percentage is decreasing.

 

Don't worry I will try to help you out.

 

Did you make any software or hardware changes to your PC?

 

Please update BIOS on your PC and check if it helps.

 

Link to update BIOS.

 

Also, uninstall and reinstall battery drivers on your PC.

 

Step 1

Click the Windows "Start" button and right-click "Computer."

Step 2

Click "Manage," then "Device Manager."

Step 3

Click the "Batteries" section. A list of devices will appear.

Step 4

Right-click the "Microsoft ACPI-Compliant Control Method Battery" device and click "Uninstall."

Step 5

Click the "Action" menu item and "Scan for Hardware Changes" to reinstall the driver.

 

 

 

I'll keep an eye out for your response.  

I hope you have a great day! Smiley Happy

MrRobot
I am an HP Employee


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Tutor
Posts: 9
Member Since: ‎06-30-2016
Message 3 of 4 (93 Views)

Re: How does internal battery work when laptop plugged in all the time

Thanks for the info - It could have been that my power surge wasn't turned on when I thought it was.

This pc was picked up from staples yesterday where they loaded everythig.

It must have been the surge, since I got the battery to 100% and it's been at that all day.

 

I will keep your info if it does't work 

HP Support Agent
Posts: 2,837
Member Since: ‎07-26-2016
Message 4 of 4 (61 Views)

Re: How does internal battery work when laptop plugged in all the time

 

Hi @babe2, I am the Jeet_singh. It looks like you were interacting with @MrRobot, but he is out of the office today so I'll take over from here.

 

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution. 

 

Please take your time and get back to us if you need any help, we'll be glad to help you.

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time Smiley Wink

 

 

Take care now and do have a fabulous week ahead. Smiley Happy

 

 

Regards,

 

Biswajeet
I am an HP Employee


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