-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Software and How To Questions
- My laptop never accepted the windows 10 PIN
Create an account on the HP Community to personalize your profile and ask a question
10-11-2015 09:48 AM
When I first set up my new Pavillion x2, it offered me the option to upgrade to Windows 10 immediately. I used the same account that I have for my desktop. After installation was complete, it did not ask me to set up a new PIN for this laptop and doesnt accept the PIN i set up on the desktop. I just cant use the laptop at all.
Do you have any options?
Thank you
Solved! Go to Solution.
Accepted Solutions
10-13-2015 10:46 AM - last edited on 03-15-2017 02:49 PM by OscarFuentes
Hi @pariteno,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Pavilion Notebook and issues with the Windows 10 pin. If you have a Microsoft Account, use that account and password.
F11 at the start up will let you Go Back. The Go Back is a feature that will return your computer to the previous operating system that was installed before you upgraded to Windows 10.
You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.
When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.
Please let me know how this goes.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:
I work on behalf of HP
10-13-2015 10:46 AM - last edited on 03-15-2017 02:49 PM by OscarFuentes
Hi @pariteno,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Pavilion Notebook and issues with the Windows 10 pin. If you have a Microsoft Account, use that account and password.
F11 at the start up will let you Go Back. The Go Back is a feature that will return your computer to the previous operating system that was installed before you upgraded to Windows 10.
You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.
When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.
Please let me know how this goes.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:
I work on behalf of HP
01-27-2017 08:07 AM - last edited on 03-16-2017 10:38 AM by OscarFuentes
Trying to set up my new HP Pavillion. At the part of the set up that mentions have a biometric input and a pin as being better than a passwork it prompts for a pin. Was unable to enter anything. It was like the keyboard was not working.
What is that about?
@Mrstenter wrote:
Hi @pariteno,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Pavilion Notebook and issues with the Windows 10 pin. If you have a Microsoft Account, use that account and password.
F11 at the start up will let you Go Back. The Go Back is a feature that will return your computer to the previous operating system that was installed before you upgraded to Windows 10.
You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.
When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.
Please let me know how this goes.
Thanks.
Not my issue. This is a brand new computerd there is nothing to restore to.
@Mrstenter wrote:
Hi @pariteno,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Pavilion Notebook and issues with the Windows 10 pin. If you have a Microsoft Account, use that account and password.
F11 at the start up will let you Go Back. The Go Back is a feature that will return your computer to the previous operating system that was installed before you upgraded to Windows 10.
You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.
When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.
Please let me know how this goes.
Thanks.
This is a brand new computer there is nothing to restore to.
Didn't find what you were looking for? Ask the community