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‎04-09-2016 09:13 AM

HP Recommended
Product: compaq Presario CQ56
Operating System: Microsoft Windows 10 (32-bit)

Dear experts.   I have just changed my mobile to an Alcatel one touch, which is a cheap but all I need phone.  I have been trying to move a photo from my mobile to my HP photo programme.  When I use "Import photos"  my mobile does not show.   The hidden icons does not show that my safely removed storeage has been replace either.  What am I doing wrong please.   Simple terms please, I am 80 and non tech.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-09-2016 10:28 AM

HP Recommended
@fisherman99 wrote:

Dear experts.   I have just changed my mobile to an Alcatel one touch, which is a cheap but all I need phone.  I have been trying to move a photo from my mobile to my HP photo programme.  When I use "Import photos"  my mobile does not show.   The hidden icons does not show that my safely removed storeage has been replace either.  What am I doing wrong please.   Simple terms please, I am 80 and non tech.

You need to install the software/driver from Alcatel so it connects to your phone to connect to the Notepad otherwise if you can't get this to work it will not connect.

-------- Looking for HP driver support When Windows 10 O/S isn't Supported ------
Windows 10 drivers may be available through Windows Update

Click 'Learn More' below for steps on using Windows Update to determine what drivers might be available for your product. Please be aware that HP does not guarantee Windows 10 drivers will be available from Windows Update.
Learn more
-------------------------------------------------------------------------------------------------- This is a HP USER community forum.
-----------------------------------------------------------------
BTW, Millions of folks have gone back from Win10 to their prior O/S -- something you don't hear about from MS. by WAWood but ALL to TRUE
------------------------------------------------------------------------------------------- Those that want HD Gaming should plan to invest in a Gaming Laptop to handle those requirements. Eamples GTA V or Crysis 3.

View solution in original post

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4 REPLIES 4

‎04-09-2016 10:28 AM

HP Recommended
@fisherman99 wrote:

Dear experts.   I have just changed my mobile to an Alcatel one touch, which is a cheap but all I need phone.  I have been trying to move a photo from my mobile to my HP photo programme.  When I use "Import photos"  my mobile does not show.   The hidden icons does not show that my safely removed storeage has been replace either.  What am I doing wrong please.   Simple terms please, I am 80 and non tech.

You need to install the software/driver from Alcatel so it connects to your phone to connect to the Notepad otherwise if you can't get this to work it will not connect.

-------- Looking for HP driver support When Windows 10 O/S isn't Supported ------
Windows 10 drivers may be available through Windows Update

Click 'Learn More' below for steps on using Windows Update to determine what drivers might be available for your product. Please be aware that HP does not guarantee Windows 10 drivers will be available from Windows Update.
Learn more
-------------------------------------------------------------------------------------------------- This is a HP USER community forum.
-----------------------------------------------------------------
BTW, Millions of folks have gone back from Win10 to their prior O/S -- something you don't hear about from MS. by WAWood but ALL to TRUE
------------------------------------------------------------------------------------------- Those that want HD Gaming should plan to invest in a Gaming Laptop to handle those requirements. Eamples GTA V or Crysis 3.
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‎04-10-2016 02:24 AM

HP Recommended

Many thanks.  I will give it a go.

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‎10-14-2016 01:19 AM

HP Recommended

Maybe you can try mobile transfer tool to transfer photos from mobile to notepad. It can directly transfer data like contacts, text messages, photos, apps, musics, etc between mobile devices. Just search it noline by yourself.

 

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‎10-14-2016 03:56 AM

HP Recommended

Thank you all for your suggestions.  Tried them all, still no further forward, no doubt due to my incompetance and not understanding what I am doing.

Regards, Fisherman

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