AMD Radeon R5 M330 - WebGL not supported!!!

[Kosfas]

Hi!

Recently bought HP Notebook 15-ac135nv with AMD Radeon R5 M330 video card.
When I tried to open webpages that support WebGL for 3D content in real-time( Sketchfab ), I get an error, mentioning that my Video Card doesn't support WebGL...
Could that be real? newly video card from AMD and doesn't support WebGL?

(never had before AMD video card, used to nVidia, so this is really frustrating..!)

Help please!

[Kosfas]

By the way, just updated the drivers, before posting the problem!

Thank you in advance!

[MKazi · Accepted solution]

@Kosfas

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Notebook - 15-ac135nv and when you try to open webpages that support WebGL for 3D content in real-time, you get a message saying that the video Card doesn't support WebGL. You seem to have updated the video drivers and issue still persits. 

I did some research and found that WebGL (Web Graphics Library) is something related to the JavaScript for applying 3D graphics for any compatible web browser without the use of plug-ins. 

I suggest you upgrade the flash player and check: http://hp.care/2dIHhKv . Also, try using different browsers like Chrome, Firefox, etc and check.

Feel free to let me know the outcome. Cheers! 🙂

[Kosfas]

Thank you for the fast response! 

I updated Flash as you said...but nothing.

Checked in chrome://flags/ to see if webGL is disabled, also ensured that "Use hardware acceleration when available " is enebled in chrome tab...but nothing.

Checked on internet explorer and voila... sketchfab works ok... so figured that it is all about Chrome's problem, not video card!

Looked at Google search also and found this thread:

http://stackoverflow.com/questions/40472961/webgl-unavailable-gpu-process-unable-to-boot/41672650#41...

SOLVED:

- Go to chrome://flags/

- In "Override software rendering list" I selected to show "disable", and everything looks ok now!!