Backlight or Inverter Problem.

[sushHP]

My laptop screen goes black and does not show me anything. If I flash a flashlight, I could see the screen but very dim.
I connected my notebook to VGA cable for the projector yesterday. The notebook shutdown due to low battery while on the projection mode. Then I recharged the laptop and started but since then I am facing black screen problem. I think this is a backlight or inverter problem. Please help.

Tried but failed:
- Bios recovery (Windows + B before power)
- Graphics driver updates

I am also looking for if there is any HP customer care center near Lawrence, KS, 66047.

[Chimney_83]

Thanks for the post and Welcome to HP Forums @sushHP,

I understand that you are facing a backlight failure issue on your notebook. 

Kudos to you for trying a lot of troubleshooting steps. 

Based on the troubleshooting steps performed by you. I am pretty sure that it is a hardware issue.

For any service options, you need to contact our phone support for assistance. 

Please follow the procedure mentioned below to contact our phone support. 

• Open link:  www.hp.com/contacthp/
• Enter Product number or select to auto detect
• Scroll down to "Still need help? Complete the form to select your contact options"
• Scroll down and click on HP contact options - click on Get phone number.

Keep me posted.

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[y2ken]

Forgive me for stating the obvious but you said this happened while in "projector mode". You didn't specifically mention that you tried using the Function keys to switch back from external monitor or projector mode.

Switch between displays using the function keys

 "When multiple displays are in use, press the fn and f4 function keys at the same time to switch the image from the notebook display, to the external monitor, or to both. This key combination might be different on your computer."

If you found my answer helpful please say thanks by clicking on the Thumb's Up icon.
        If my answer solved your problem please mark it as the Accepted Solution. Thanks!