Brand New HP 15-BA025AU Multiple Issues

[SPB1992]

I have purchased a new HP 15-BA025AU from JB Hi-Fi and it seems to have multiple issues on startup. For the record it is a brand new boxed model and not secondhand or floor model.

1. Chiefly the touchpad (not the touchscreen) is erratic and has poor sensitivity. Examples

- it will take 2-3 finger swipes to get the cursor to move from one side of the screen to the other

- It has poor response time to picking up my finger on the touchpad, I usually have to press and hold my finger or tap one or twice to get the cursor to move

- The worst issue is that the cursor is often very erratic in its movement, for instance if I move my finger left along the touchpad the cursor will freeze or jump right instead, sometimes it will even jump all over the screen

- The tap function of the touchpad rarely works, by this I mean to click without using the click buttons beneath the touchpad

2. The computer crashes frequently with no warning. I am not using it heavily at all, in fact I rarely have more than 1 chrome webpage up at a time. It has crashed from me just trying to write this report. I would estimate it crashes 1-2 every hour. The message that comes up after restarting is, "Default Radeon WattMan settings have been restored due to an unexpected system failure."

3. The ba025au is very slow. I previously had a HP 15-d011TU which had half the RAM (4 rather than 8), a weaker processor, and a HDD rather than an SDD and yet it was much quicker and more powerful than this laptop seems to be.  I didn't buy this laptop for gaming or media or anything like that but it can't even manage a single chrome page without either freezing, crashing or just performing very sluggishly. I will note that it does boot up reasonably quickly but not the 2 seconds as advertised more like 5-10 (this is not an issue for me just an indication of possible issues). This laptop is also surprisingly loud for such a small computer, especially when it is totally inactive. The d011tu was fairly quiet even when under heavy use. 

I have searched online for solutions and have found none that have helped, I have followed the HP troubleshooters that seemed applicable to my issues and they have not resolved anything. I have run a quick and extensive BIOS scan and both have reported no issues at all. I have also updated all the drivers I could find but again there was no change. 

I would appreciate any help with this matter as it has been a week since I picked up the computer form the store and at this point it is unusuable and will need to be returned which will have me without a computer for work for weeks or possibly months.

[iomare]

Hi,

Two methods you can try,

1. Since you have so many problems, they seem to be driver related I would start with a  reset of the PC and then reinstall the drivers or let Windows reinstall them and see if it helps.                                                                                                                             Goto settings > update and recovery > recovery > reset this pc   and follow the instructions.

1. The problems seem to be with your graphics driver and touchpad driver,you could try uninstalling the devices from device manager (right-click on start and click on device manager; right-click on device and uninstall) Reboot the computer and install the correct drivers from HP website or let Windows reinstall drivers:

http://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/10862317/model/12206081

Let me know if you need further help,

David

[SPB1992]

Hi David,

Thank you for the quick reply. Your solution seems to have fixed the graphics problem as far as I can tell. Unfortunately there has been no improvement in the touchpad problems, do you have any other ideas?

Sean

[iomare · Accepted solution]

Hi Sean,

When you install the Touchpad drivers, is this the ones you install: Synaptics TouchPad Driver (Windows 10 v1607)

http://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/10862317/model/12206081

You shoul also go to control panel and choose Mouse, here you will have a tab for Synaptics where you can enter settings and try to recalibrate the touchpad or adjust certain settings and see if it helps.

Let me know,

David

[SPB1992]

Hi David,

Thanks for the help, I got onto HP technical support and they found that the drivers aren't installing correctly and they need to take it in for repairs. Thanks again

Sean

[iomare]

OK Sean,

Your welcome, hope it will all be repaired soon.

All the best,

David

Italy