Display issues with laptop

[Soulsetsail]

I have a brand new laptop and had no issues until I recently lightly wiped the screen and now it’s very very very dim and I can see barely anything on the screen of my laptop. I am wondering if because this because this laptop is supposed to be a touchscreen but never worked as a touchscreen since I got it. Can someone please help me make it so I can see on my laptop. I’ve literally only had this laptop like a week and I can’t really see anything when I turn the pc on. 

[Irwin6]

Hi @Soulsetsail,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop screen which is very dim.

- Follow the below steps to access the BIOS menu.

1) Hold the power button for at least five seconds to turn off the computer. (Wait for a few seconds after releasing the power button)

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu.

If the issue appears on the BIOS, there is an issue with the hardware.

Or

- Kindly refer to the steps on this link to update the BIOS.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

- Install all the pending updates for the Windows operating system following the below steps and let me know if that fixes the issue.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

- If the issue still persists, please click on this link for advance troubleshooting.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support