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‎10-04-2016 02:13 PM

HP Recommended
Product: HP 350 G1
Operating System: Microsoft Windows 10 (64-bit)

My laptop's mute light is not turning up now. Initially, it was not turning off and so to fix it, I followed the direction at the link http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/mute-botton-light-indicator-wont-turn-...

But the second software was not installed on my laptop and I could'not follow the rest of the direction. Anyway, the mute light was gone but it is not working at all now.

 

Can anybody help to have the mute light work?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-04-2016 02:24 PM

HP Recommended

Hi,

 

Try the IDT HD software package on the following link.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6709431&swItemId=ob_129659_1&swEnvOid=415...

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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4 REPLIES 4

‎10-04-2016 02:24 PM

HP Recommended

Hi,

 

Try the IDT HD software package on the following link.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6709431&swItemId=ob_129659_1&swEnvOid=415...

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎10-04-2016 03:35 PM

HP Recommended

It worked! The mute light is turning on and off. Thanks a lot!

Was this reply helpful? Yes No

‎10-04-2016 03:41 PM

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎12-06-2017 12:08 PM

HP Recommended

This solution isn't working for me.  I receive the following message:

 

This site can’t be reached

h20564.www2.hp.com’s server DNS address could not be found.

 

 

Any suggestions?

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