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‎04-24-2024 04:11 AM - edited ‎04-24-2024 07:21 PM

HP Recommended
Product: HP ENVY x360 Laptop - 15-ed0007na

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The hinge of my my HP Envy x360 convertible 15 has broken. I am now unable to fully open nor close my laptop without damaging the screen. Any advice is appreciated. 

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1 REPLY 1

‎04-24-2024 02:51 PM

HP Recommended

Hi @JammyP,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the laptop hardware and may need repair.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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