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‎03-28-2016 09:30 AM - edited ‎03-28-2016 09:50 AM

HP Recommended
Product: HP Envy 15"
Operating System: Microsoft Windows 10 (64-bit)

My Notebook Envy 15" touchscreen right hinge is brooken, seems to be a known issue. Is there any recall about this issue? 

i've already called HP support and they requested 260 c$ to fix the issue. this is unacceptable almost all users have the same problem... 

 

Need someone to help. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-28-2016 09:57 AM

HP Recommended

@YPOCO

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.
I work on behalf of HP

View solution in original post

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7 REPLIES 7

‎03-28-2016 09:57 AM

HP Recommended

@YPOCO

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.
I work on behalf of HP
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‎06-16-2016 03:45 AM

HP Recommended

I am completely disappointed because I have the same problem. My warranty has also expired and the right hinge has problems. Today my screen went kind of gray! I am living in Italy so I call the Italian HP service, they told me that because I bought it in US, I should pay and there is nothing they can so. Do I need to pay for something that seems to be a models problem? I need a solution as fast as I can... I work with my computer in daily basis!

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‎06-16-2016 07:39 AM

HP Recommended

@leyla_menchola

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

I work on behalf of HP
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‎06-16-2016 09:01 AM

HP Recommended

Thank you! Do you know how long it takes until they usually contact customers? Thank you

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‎03-16-2017 03:59 PM

HP Recommended

can i get some help?

 

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‎03-16-2017 04:01 PM

HP Recommended

@Tashajay

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I Work for HP
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‎03-17-2017 11:42 AM - edited ‎03-17-2017 11:48 AM

HP Recommended

no message

 from help it has been days

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