• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎04-30-2017 06:32 PM

HP Recommended
Product: HP ENVY TS 15 Notebook
Operating System: Microsoft Windows 10 (64-bit)

Hi,

My screen is cracked, and I can't seem to find the correct screen to buy for replacing the cracked one. I'm weirdly unfamiliar with anything PC-related after being a strict apple-user for the last 7 years, and have no idea how to find what I need. I don't really care whether the touch-function works or not, but I really don't want to buy a screen that doesn't fit or isn't compatible.

I believe the model is 15-j019so.
I hope anyone here is familiar with the model, and can help me 🙂

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-30-2017 10:47 PM

HP Recommended
Hi,


Your laptop came with non touchscreen full HD display panel:
https://support.hp.com/us-en/document/c03828875

You need this HP part:
15.6-in, BrightView, FHD, LED, non-TouchScreen display panel : 720557-001�

https://www.amazon.com/HP-720557-001-DISPLAY-DEFINITION-BRIGHTVIEW/dp/B00JMLPDMI

http://www.ebay.com/itm/15-6-034-1920x1080-LED-Screen-for-HP-720557-001-LCD-LAPTOP-NON-TOUCH-B156HTN...

Manual: Page 27
http://h10032.www1.hp.com/ctg/Manual/c03733656


Regards

Visruth

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-30-2017 10:47 PM

HP Recommended
Hi,


Your laptop came with non touchscreen full HD display panel:
https://support.hp.com/us-en/document/c03828875

You need this HP part:
15.6-in, BrightView, FHD, LED, non-TouchScreen display panel : 720557-001�

https://www.amazon.com/HP-720557-001-DISPLAY-DEFINITION-BRIGHTVIEW/dp/B00JMLPDMI

http://www.ebay.com/itm/15-6-034-1920x1080-LED-Screen-for-HP-720557-001-LCD-LAPTOP-NON-TOUCH-B156HTN...

Manual: Page 27
http://h10032.www1.hp.com/ctg/Manual/c03733656


Regards

Visruth
Was this reply helpful? Yes No

‎05-02-2017 04:30 AM

HP Recommended

Thank you so much! I have been trying for a couple of days to find what I needed, but i'm pretty bad with these things 🙂

Was this reply helpful? Yes No

‎05-02-2017 04:31 AM

HP Recommended

You're very welcome 🙂

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.