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- HP labtop i3 g6 Display its not working the screen its not d...

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10-17-2014 11:34 AM - edited 10-19-2014 03:05 AM
I have problem on my i3Labtop g6 Pavilion the display its not working but the labtop is on . What i have done I pull out my Personal computer AVG cord out of its monitor and I put it into my labtop VGA output and I turn on both my PC and my labtop after that my labtop screen close down and never turn on . I dont know whether the was a clutsh of power but my Labtop display does not show anything after the incident but my PC is working the problem is the Labtop I dont know If i blow the screen of my labtop because I put the output VGA of my PC into the output of my labtop please help How do I solve this problem and I am in Port Elizabeth in South Africa The is no HPBranch to send my Labtop to solve the problem
I like this product That is why both of my product are HP Labtop i3 g6 pavilion and HP PavilionPC a6000 ACQ (Personal information removed)
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10-20-2014
12:06 PM
- last edited on
03-08-2017
05:08 PM
by
OscarFuentes
Hello, @mhleki123
It appears that the screen is not turning on for your notebook. I will try to assist you with this.
Start with this document: Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot.
Let me know how this goes.
Thank you for posting on the HP Forums.
10-20-2014
12:06 PM
- last edited on
03-08-2017
05:08 PM
by
OscarFuentes
Hello, @mhleki123
It appears that the screen is not turning on for your notebook. I will try to assist you with this.
Start with this document: Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot.
Let me know how this goes.
Thank you for posting on the HP Forums.
10-21-2014 12:21 AM
I have try the document HP support and it was helpful thou it did not solve my problem but what I can say the led light on Caps lock its on and its flickering on and off and the light from F12 key wifi red light its on also the sound when I turn it on
to show the Labtop its on also sound from the DVD Drive and I use all what it said on the document using the second monitor but tell me if Iam wrong I us my SAMSUNG HD LED TV display and I connect a HDMI cord to both Labtop HDMI port
to SUMSUNG HDMI port and the reson I do that I normally play my movies and music using this connection because I want see in th e big screen not on the Labtop screen display but this time the is no image because of the problem I just issue on you Guys I suspect my LCD or BIOS as it stated on the document and I dont have a Warranty now and I dont know any HP Repair solution parts in PE
10-22-2014 02:08 PM
Hi,
You may want to try calling phone support for repair/replacement options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html