Hp Victus White Spot In Screen

[Yavuz35]

Hello, there are white spots on the screen of the laptop I bought last week. The new laptop I bought should not have such problems in such a short time. I am waiting for an explanation from HP. 

 

I want to request a new product

[Rachel571]

Hi @Yavuz35,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand you have display issues with your laptop. Don't worry I'll try to help you out.

• Did you make any software or hardware changes on your PC?
• Does the issue persist in BIOS?
• As you mentioned you see white spots on the screen.
• If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

Try performing a BIOS default on your PC and check if it helps.

• Turn off the computer and wait five seconds.
  Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  Press F10 to Save and Exit.
• Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
• Follow the prompts to restart your computer.

Also, Uninstall the graphics driver from device manager and install the latest drivers and BIOS using HP support assistant.

Update the BIOS & Video card drivers:

• Here's the link to download and install the above updates: Click here

If you see the white spots in BIOS, it is certainly a hardware issue with your PC. As you mentioned your laptop is still under warranty.

If there are no physical damages occurred to your PC. The laptop would be serviced under warranty.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support

[Yavuz35]

Yes, the problem persists on the BIOS screen and there is no physical damage to the laptop, but when I searched on the internet, I saw that the HP service in my region has a bad reputation. Other customers who had the same problem said it was user error even though there was no damage. What should I do if I experience the same situation?

[Rachel571]

Hi @Yavuz35,

Welcome to HP Support Community.

Thank you for performing the steps. I am sorry that it did not work out. 

Please do not worry, We try our best to provide the resolution. Looks like this issue requires advanced troubleshooting.

 Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support

[Yavuz35]

Hello Rachel, although there is no physical damage to the laptop in the technical service in my area, they say it is user error and blame me, and they do not provide any explanation. What can I do about the situation?

[Irwin6]

Hi @Yavuz35,

I am sorry for the inconvenience and the trouble you are going through.

The support here is limited and we can only help you with software related issues.

As there was no physical damage from your end, you can contact the HP support team in your region and get the issue escalated.

Take care and have a great day ahead!

Irwin6

HP Support