I have a black screen on my HP 360 computer but it works on my tv with HDMI

[hjgono11]

Help my screen is black but it works on my TV how do I get my black screen off my computer it's only 2 weeks old

[DavidSMP]

Hi @hjgono11,

 Good Day! Thank you for visiting the HP Forums!  A great place where you can find solutions for your issues with help from the community. I understand that you have display issues with the PC and it works fine with an HDMI cable on an external screen. I  will be more than happy to assist you.

Spectacular effort. Brilliant diagnosis of the issue before posting. You’ve done an amazing job here.  Kudos to you on that score. 

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. 

It certainly looks like a hardware issue with the computer.

For better clarity and to assist you better, I would require more information regarding this.

Did this happen after a power outage?

The computer has a display issue and it needs to be serviced. Please contact HP phone support to get this done by performing these steps:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

As the unit is under warranty, the manufacturer’s warranty should take care of it for you.

If the unit was directly purchased from HP, then you get a 30-day return window to get the product exchanged also. Please visit HP shopping using this link: http://store.hp.com

Please follow the on-screen instructions and the phone# is also listed on the website for you to call and get the unit exchanged.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. 

[DavidSMP · Accepted solution]

Hi @hjgono11,

Please keep me posted about it.

Have a great week ahead.:)

[hjgono11]

I just put it to sleep and when I woke up to get back on it just stayed black thank you for your help when I get back from my deployment I will take it send it in to HP

[DavidSMP]

Hi @hjgono11,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂