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- HP Community
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- Intel HD grapichs driver issue
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02-27-2017 02:24 AM - edited 02-27-2017 02:28 AM
I can't update my intel HD grapichs driver.
I downloaded the driver (intelHD5500) from the original page of intel, but the system won't let install it.
Solved! Go to Solution.
Accepted Solutions
02-27-2017 05:37 AM
Hi,
You can get around the restriction imposed by the oem graphics package you currently have installed by manually installing the generic Intel Graphics driver as follows.
First, download the latest Intel HD5500 driver for your notebook from the link below and save it to your Downloads folder - you need the fourth option ( ie win64_154028.4501.zip ).
When done, download and install the .64bit version of 7-Zip on the link below.
When you've installed 7-Zip, open your Downloads folder, right click on the win64_154028.4501.zip package, select 7-Zip, select extract files and then click Ok.
Cut this newly extracted folder and paste it on your Desktop so it's easy to find.
When done, hold down the Windows key and press R
Into the Run window, type devmgmt.msc and hit enter.
In Device Manager, expand Display adapters, right click the Intel 5500 device and select 'Update Driver Software'.
In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.
In the next window, click the 'Have Disk' button and then browse to the extracted Intel win64_154028.4501 folder you pasted on your Desktop.
Browse into the sub-folder Graphics, left click on the file igdlh64.INF to highlight it and then click Open.
Click on 'Ok' and then click 'Next' and wait for the driver to install.
When done, click 'Close' and then click 'Yes' to restart the notebook.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
02-27-2017 02:59 AM
Hi,
Is this the driver you are trying to install?
https://downloadcenter.intel.com/product/86210/Intel-HD-Graphics-5500
What is the error message?
Let me know,
David
02-27-2017 03:43 AM
Try installing the following drivers
----
-----
or
or
after downloading the files click on the purple or orange button below my reply
and then install the drivers
u will find one of it useful
Have a nice day
02-27-2017 05:37 AM
Hi,
You can get around the restriction imposed by the oem graphics package you currently have installed by manually installing the generic Intel Graphics driver as follows.
First, download the latest Intel HD5500 driver for your notebook from the link below and save it to your Downloads folder - you need the fourth option ( ie win64_154028.4501.zip ).
When done, download and install the .64bit version of 7-Zip on the link below.
When you've installed 7-Zip, open your Downloads folder, right click on the win64_154028.4501.zip package, select 7-Zip, select extract files and then click Ok.
Cut this newly extracted folder and paste it on your Desktop so it's easy to find.
When done, hold down the Windows key and press R
Into the Run window, type devmgmt.msc and hit enter.
In Device Manager, expand Display adapters, right click the Intel 5500 device and select 'Update Driver Software'.
In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.
In the next window, click the 'Have Disk' button and then browse to the extracted Intel win64_154028.4501 folder you pasted on your Desktop.
Browse into the sub-folder Graphics, left click on the file igdlh64.INF to highlight it and then click Open.
Click on 'Ok' and then click 'Next' and wait for the driver to install.
When done, click 'Close' and then click 'Yes' to restart the notebook.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
02-27-2017 05:56 AM
You're welcome
All the best,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
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