Keyboard replacement Pavilion 15-p075sa

[Blacke3]

F5 keys constantly engaged

Hi I have a similar problem but with f5 key. It is not stuck but on the test a you showed in the article it fails and is mark as a pressed without anyone touching a keyboard. 3 rounds of removing and cleaning did not change anything.

Do I need to replace whole keyboard? How do I remove it for this model of Pavilon? 

Pavilion 15-p075sa

Exept that battery is not detected by a diagnostic program and is not charged by a system as a result. Connection was cleaned and do not have any visible signs of damage.

Kind regard

[DavidSMP · Accepted solution]

Hi @Blacke3,

Thanks for showing an interest in the HP community. A Good day to you.” I reviewed the post regarding the computer’s keyboard  F5 key not working It will be a genuine pleasure to assist you.

Superb effort, commendable description and very smart diagnosis of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I also take it as a privilege to share this platform with you.

For better clarity and to assist you better I would require more information regarding this:

• Did you make a note of the failure code for the keyboard when you ran the diagnostics on it from that article?

For now please contact Hp phone support to get the computer’s keyboard and battery replaced or serviced. If the keyboard is a customer replaceable part, It would be sent to you as well if it is available.To answer your question, yes the whole keyboard needs to be replaced. Steps to contact HP phone support:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please keep me posted. I will keep a watch for your reply.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. 

[Blacke3]

Hi 

Thank you for your help.

Problem was solved by replacing whole keyboard. Product is out of warranty so I was forced to pay for it myself.

And a special thanks for HP Engineers for sealing keyboard with irreplaceable bits of plastic in a special protection metal case in multiple places instead a commonly used screws. That others manufacturers use to make our life easer. Instead it was a nice challenge to remove them away just to get into the keyboard to replace a faulty one. I almost got used to old way of using 3 screws and thought there is not the other way. But your design took me by a huge surprise thank you again for making our life interesting. But for the future please do not drink a draw a new design again please.

kind regards

Daniel