Laptop shuts down due to high temperatures

[Kuunib]

So I had this laptop for about a year, I use it for Video editing, light gaming and basicly everything.

Now since about a month it would just shut down once the GPU reached 90°C, now there is no thermal throttleing happening at all and I've installed Coolsense, wich in the past prevented such high temps.  But Coolsense won't work and I don't what to do.

So I don't know if this is enough infromation but basicly the GPU goes all in untill 90°C and then shuts down or puts on a black screen that won't stop and this occurs since I hooked up an extra monitor to it.

So thanks for reading I hope you can help me.

[Riddle_Decipher · Accepted solution]

@Kuunib

Welcome to the HP Forums!

I understand the laptop shuts down due to high temperatures,

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your product? Use this link to find it: https://support.hp.com/us-en/document/ish_2039298-1862169-16

Have you attempted any steps on your own before posting on the HP Forums?

Which operating system are you using?

Please reply with the details for further assistance.

In the meantime, Please follow the steps mentioned on this link: Click here

Eager to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Kuunib]

Thanks or reading @Riddle_Decipher.

The model is HP Pavillion Notebook 15-ab277nz. 1TB SHDD, I-7 5500U, Nvidia GTX 940, 16GB DDR3.

Windows 10 64-Bit always updated.

I tried running one screen only - negative.

I tried reducing settings - negative still goes all in untill 90°C

Reducing the clock speeds of the GPU - y'know it's hard to trade with performance.

Now after watching the Video I have like 10cm of space next to the fan.

My room is like 25°C even in the winter (I'm just feeling cold otherwise).

Doesn't the compressed air make the fan spin so fast that it breaks? I guess not.

Also I hooked up an external AMP and a huge Keyboard and every port has a plug in it, except the Ethernet, maybe that makes it heat up even more and the dust accumulation of like 1.5 years just summits in overheating.

Well last week I had an Issue with Windows and reinstalled Windows, somewhere in that process CoolSense got deleted and I downloaded it from the HP site, installed the .NET Framework 2.5-4 cause thats required to run Coolsense and Installed CoolSense, so I guess that's why it might not work right.

BTW since updating to the Game Ready Driver v. 378.49 I can not take snipping tool screenshots across 2 screens. But thats for another forum.

So thanks for helping I'll try running Valley benchmark outside in the snow tomorrow.

Also how can you still be working at like 00.13 (Switzerland time) in the morning?

Anyways thanks for the quick response hope to hear from you soon.

-Kuunib

[Riddle_Decipher]

@Kuunib

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help while you return you attempt the steps mentioned on this link as well: Click here

And the reason I'm working this late is because I'm inspired by my favorite bird - "The Owl" 😉

Keep me posted,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Kuunib]

Thanks for the help @Riddle_Decipher

I did a benchmark outside wich for some reason went really bad.

Anyways I cleaned the cooler and now the computer runs better than ever before.

So my issue is resolved, again thanks for the help.

Sincerely Kuunib

[MKazi]

@Kuunib

You're most welcome. 🙂

I'm replying on Riddle_Decipher's behalf as He is out of the office today. 

I'm glad to know that the computer is working better and the issue is resolved. I must say that technical solutions can only be provided but it was you who performed the steps to perfection. 

Let us know if you need any help in future. All the best! 🙂