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‎02-14-2017 02:40 AM

HP Recommended
Product: OMEN by HP - 15-ax000nl
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I hope someone can help me.

 

I bought my laptop 1 week ago and I found many backlight bleed so I asked at the shop to change the same laptop but sadly also this one has this problem.

 

My question is: but is it normal to have these lights 

??? They told me yes and they didn't want to change the laptop again.

 

waiting for some anwer.

thumbnail_IMG_0520.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-14-2017 12:42 PM

HP Recommended

Hi @Stefano1984,

 

I have brought your issue to the attention of an appropriate team within HP. 

 

They will likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum.

Chimney_83
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎02-14-2017 12:42 PM

HP Recommended

Hi @Stefano1984,

 

I have brought your issue to the attention of an appropriate team within HP. 

 

They will likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum.

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No

‎02-14-2017 01:13 PM

HP Recommended
Hi, ok I'm still waiting the message.
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