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HP Recommended
Hp ENVY x360
Microsoft Windows 10 (64-bit)

My computer has a big crack all way the screen and doesn't let me use the touchpad correctly because click itself in the screen. what should i do?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Santib24

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 
For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

As I understand the touch screen broke and has a big crack all the way across the screen,

If the issue occurred after an accident (such as dropping it on the floor, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan)

 

Either way, the best thing to do, is to replace the LCD in your case to fix this issue,

You could find the part using this link: Click here


Keep me posted,

I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,

Riddle_Decipher
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Santib24

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 
For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

As I understand the touch screen broke and has a big crack all the way across the screen,

If the issue occurred after an accident (such as dropping it on the floor, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan)

 

Either way, the best thing to do, is to replace the LCD in your case to fix this issue,

You could find the part using this link: Click here


Keep me posted,

I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.